Senior Technical Writer and Content Designer based in Seattle

You have words. I can make them better.

I'm the kind of well-rounded wordsmith you want on your team. Whether you're looking to enhance and reinforce your brand voice, turn disorganized data into compelling copy, or need an inventive manipulator of voice and tone, I can help!

Why you need a professional writer

Content that’s easy to understand demonstrates that you care about your customers. You value their time and can speak to them in a language they understand.

You don’t want them to waste their time translating your messages into their words. Good content shows your audience that you respect them.

Well designed content helps you achieve your business goals, and turns every message in your digital product into a valuable conversation.

More about me

I’ve been a professional writer for over 20 years, working mainly in software.

Being a techical writer/content designer gives me the opportunity to lend a more human voice to an increasingly technological society.

I’m based in Seattle, but available for remote positions anywhere.

In case you’re interested in learning more about my background, here’s my CV.

Portfolio

Upwork’s Project Catalog lets freelancers sell fixed-price projects that clients can buy with just a few clicks.

In my role as content designer, I wanted to simplify the project creation process for freelancers and set them up for success, reduce cognitive load, and help freelancers feel knowledgeable as they created their project. I also wanted to reduce rejection rates and increase on-time delivery rates.

My role: Lead Content Designer

Direct Contracts let freelancers create contracts that use Upwork’s secure escrow payments with clients who are not on Upwork.

My role: Lead Content Designer

In 2018, we completely redesigned every email Upwork sent to customers with a mobile-first design strategy. As part of this team, I designed the email copy best practices and revamped the content for over 400 emails.

My role: Lead Content Designer

When I joined Upwork in 2017, one of my first jobs was to create a style guide that the entire Design team could use. I created a Google site to do this and maintained the style guide which was used across Upwork teams.

My role: Lead Writer

When I joined Upwork, we had no UX copy best practices.

Since I couldn’t be embedded on every team, I created a best practices document that members of the Design team could print out and use.

My role: Lead Writer

In 2018, we completely redesigned every email Upwork sent to customers from the bottom up. After we finished this project, I wrote a blog post about what we discovered.

My role: Lead Writer

In 2016, Microsoft launched a campaign to drive market attention to Azure.

Azure is a cloud computing service for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.

My role: Content Manager